How to Order

Please send your order from the website order form or just send your order by email. Upon receipt, Nucleus will confirm the price, availability and freight costs before promptly dispatching the goods. Please ensure that you include your contact details so that we may contact you for this purpose.

Delivery Procedures

Orders received by 2PM AEST should be shipped that day. 

Freight

We use either Australia Post or Couriers Please. Please advise if you need express delivery. For Express within Australia we use next day (to capital cities) delivery services of Express Post.  All parcel deliveries and services include a tracking number facility and we automatically send the tracking no on the invoice to you by email when we ship.

Normal mail or courier delivery charges

Melbourne : $13.20 (including GST)*

Australia-Wide: $13.20 (upto 500g parcels)* to $18.00 (medium size parcels upto 3kg)* to $25.00 (large parcels above 5kgs)*

International orders:

International freight (airmail) ranges from $27.00 (up to 0.5 kg)* to $42.00 (up to 2 kg)*
Express (E.M.S.) courier services, including tracking and clearing, charge double the airmail prices above.

*Subject to change

How to Pay

Credit Card:
For your convenience Nucleus accepts, Bankcard, Visa, MasterCard, Amex, EFTPOS and Diners Club.
Note, your credit card will not be charged until goods are ready to be shipped to you. We accept credit card details by telephone or on the order itself or by email which you should send by breaking up information into 2 emails. NEVER HAVE THE CVV NUMBER IN PRINT FOR US AS IT IS A SECURITY RISK

Direct Deposit:
Commonwealth Bank of Australia, Carnegie
BSB 063 115 Account Number. 00262194
If urgent please email confirmation receipt of deposit.

PayPal: This can result in more paper work than credit card so it may lead to delay in sending goods.

For payment through PayPal, pay the PayPal invoice to accounts@nucleuscomputer.com.au 

7-day Account: Credit accounts must be arranged before order and are strictly 7 days.

Refund, Return & Warranty Policy

What is our return policy?
We do not normally give refunds or exchanges if you:
• Simply change your mind; or
• We can refund upto 50% if you have purchased the wrong product; or
• Already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
• damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
• No proof of purchase is provided.

Credit Card Security

Nucleus takes all reasonable precautions for the security of credit card details and ensure that all details received by Nucleus are used only for the purchase for which the credit card details are supplied for. Nucleus and any member of staff or representative thereof disclaim any liability for any breach ascertained through the supply of credit card details. We believe it is very unlikely that any outside person will ever see your details as it has never happened before and we do not keep the credit card details on any computer file and we destroy the paper copies. If security is still a concern you can pay by PayPal using your credit card but only when we have confirmed that the goods are ready to ship and the pricing is correct or preferably you may choose to alternatively supply your credit card details by phone or fax or even send numbers in 2 halves in emails.

NEVER HAVE THE CVV NO IN PRINT FOR US AS IT IS A SECURITY RISK

Updates and Warranties

Nucleus offers:

• free software updates (where applicable)
• free repair or replace or refund policy for warranty returns
• full technical support for all products purchased from Nucleus
• 3 months warranty on second hand products
• 12 months or manufactures warranty on new products

Wholesale and Quantity Purchasing

Wholesale pricing is available for resellers and quantity pricing is available for end-users.
Please feel free to discuss pricing with a member of staff on placement of order.

A Message from the Managing Director

Dear customers,

Thank you for your continual support to our company and products in the past. Nucleus can now offer all your needs from specialized equipment cards, devices, general computer equipment, peripherals, accessories and even that "hard to get" part. To support these functions, we have a centre in Melbourne, Australia that distributes World-wide. Our philosophy is simple, 35 years ago we started business with a mindset that is not changing and that is "Our customers are what makes Nucleus Computer and we strive to deliver what they want".

Peter Holdenson