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Services


A bit about ourselves...

Since Nucleus started operating in 1979, it has prided itself on being able to repair any fault on any equipment down to component level. Nucleus offers a minimum of three months warranty on parts and labour and are confident that you will be more than satisfied by the new working capacity of your equipment.

Nucleus services and repairs all of the following on a regular basis:

          - PC’s and compatible
          - Monitors and power supplies
          - Terminals
          - Laser printers and scanners
          - Dot Matrix, inkjet and plotter printers
          - Drives and storage devices including Hard, Floppy, Tape, DAT, CD Readers and Writers
          - Notebooks
          - Network hardware including cabling and servers
          - And much more

Brand names are no boundary, Nucleus is fully versed with the repair techniques of all brands including Compaq, Fujitsu, NEC, Epson, IBM, Hewlett Packard and Toshiba. Our pricing system is comprehensive, competitive and designed to cater for any request. Our service staff are more than willing to guide you through the steps of identifying your equipment and give you the price for the services that you need.


Nucleus offers
HOURLY RATE CONTRACTS
HARDWARE MAINTENANCE AGREEMENTS
SYSTEM UPGRADES
PRINTER REPAIR
GENERAL REPAIR
TELEPHONE TECHNICAL SUPPORT

HOURLY RATE SERVICE CONTRACTS
Provides:
  • YOUR OWN COMPUTER SUPPORT ON-SITE
  • COST EFFECTIVE ALTERNATIVES TO FULL TIME STAFF
  • ACCESS TO A TEAM OF SPECIALISTS
  • VAST EXPERIENCE ON ALL EQUIPMENT
  • FAST RESPONSE AND TURNAROUND
  • GUARANTEED REPAIR
  • IMMEDIATE ACCESS TO A LARGE INVENTORY OF PARTS
  • NOVELL LINUX AND MICROSOFT NETWORK EXPERTISE


Employ Nucleus Computer Services at up to 50% off normal rates
40 hours a month for only $48 an hour on-site for $1920
or 10 hours a month for $60 an hour on-site for $600. 


HARDWARE MAINTENANCE AGREEMENTS
FIXED PRICE SERVICE CONTRACTS PROVIDES:
  • ONE YEAR ON-SITE SERVICE
  • MAXIMUM 4 HOUR CALL OUT TIME
  • INCLUDES ALL PARTS AND LABOUR (EXCEPT CONSUMABLES AND PRINT HEADS)
  • PRIORITY TURNAROUND
  • TWO PREVENTATIVE MAINTENANCE CALLS PER YEAR

SYSTEM UPGRADES
  • STOP WASTING TIME ON SLOW COMPUTERS

  • START USING WINDOWS XP

For example, you may have an older computer, which is doing a great job but has run out of speed. Upgrade your computer to a 2.4GHZ computer with 256 MB of RAM for only $390, including installation. Call for more information and specifications.  Upgrades made to order!


PRINTER REPAIR
  • SERVICE YOUR PRINTERS LIKE NEW

  • A COST-EFFECTIVE ANSWER TO BUYING A NEW PRINTER IS HERE

One service call to Nucleus can transform your printer to a high quality instrument that performs better than a new one.
After 17 years of experience, we service all makes and models. No matter how old your printer is, or whether it’s dot matrix, laser, or ink jet, we can make it new.
For your printers best interest, check it in to Nucleus now for its yearly preventative maintenance service.
Nucleus offers on-site repairs and 7 day service.

Your "NEW" printer costs only $72* and comes with a Nucleus guarantee of quality workmanship.
*Price excludes replacement parts and call-out fee and high end printers


GENERAL REPAIR

Call out fee (On Site Only)
Up to 10km radius from Nucleus (inc. CBD) $66 (Includes 1st 20mins free)
11km to 20km radius from Nucleus $90
Radius greater than 20km and return $30 + $60/hr travel time
Normal Service Fees
Standard response service labour $96 per hour  ($48.00 per Half Hour)
Standard response minimum charge $48
Standard response 1st hour labour $96 per hour
Priority Service Fees
Priority response service labour $120 per hour
Priority response minimum charge $90
Call out fee extra $45
Other charges
Quotation and diagnostics $96 per hour
Cabling $72 per hour
Network and Management Consulting $120 per hour
Insurance claim reports and appraisals $96
Personal courier pick-up / delivery $30 each way

Notes
Charges are based on 15 minute increments.
For minimum charges for on site service, add the call out fee.
For after hours work, double normal charges.

 

TELEPHONE TECHNICAL SUPPORT
Telephone technical support $2 per min. 14 Hrs/7 Days a week! (8am to 10pm)
Min. $10 for initial diagnosis and credit card charge.
Ring now !! +61 3 9571 4801

 


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